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Keep your AI running.
Leave the maintenance to us.

Flat monthly plans to protect and sustain every AI product E2M has built for your agency. No hour tracking. No overages. No surprises.

  • Unlimited bug and blocker tickets
  • Monthly health audit included
  • AI model updates at no extra cost
Talk With a Growth Partner See Plans
Jennifer McPherson — President at Chickenango Marketing, marketing and PR agency for communications and branding professional portrait

Jennifer McPherson

President, Chickenango Marketing

Marketing & PR Agency for Communications & Branding

Plans

Simple, Flat Monthly Pricing

Two tiers. One flat fee. No hour tracking. No overage billing.

Everything you Need to Stay Running

Both plans include the full coverage stack. No upsells. No tiers within tiers.

What's covered
01

Bug fixes

Any behavior deviating from original delivery. n8n flows, Zapier automations, custom dashboards.

02

Blocker resolution

Critical failures that stop the product entirely are treated with the highest urgency.

03

Minor config tweaks

Prompt adjustments, model swaps, threshold changes, feature toggles. All within existing scope.

04

Error-log monitoring

We watch logs proactively and patch issues on our side without waiting for a ticket.

05

API-key rotation

When you rotate credentials, we re-wire them back into the product seamlessly.

06

AI model updates

As better models are released, we upgrade where beneficial. At no extra cost.

07

Security patches

New library and framework security patches applied as they are released.

08

Monthly health audit

A structured end-to-end QA and health review, every month, with a summary report.

Monthly health audit

Proactive Care, Every Month

Included in both plans. No extra charge. No ticket needed. We run it automatically.

E2M team member and agency partner collaborating — black label standard quality and execution
STEP 01

End-to-end QA

Core workflows re-run to confirm they operate as originally delivered.

STEP 02

Model refresh

Evaluate and upgrade to newer AI models where performance improves.

STEP 03

Security patches

Review and apply new patches for libraries and frameworks used in the build.

STEP 04

Log and error review

Scan the last 30 days of error logs for silent failures or recurring patterns.

STEP 05

Summary report

A concise one-page recap. What was checked, updated, and flagged.

Out of scope

What's Not Covered

Anything below is explicitly out of scope. We quote these as a separate engagement.

External dependency changes

  • Vendor API deprecations (OpenAI, Anthropic, Zapier, HubSpot, etc.)
  • Third-party pricing or rate-limit changes
  • Forced model migrations due to vendor retirements
  • Third-party platform outages

New scope

  • New features, integrations, or data sources
  • UI redesigns, new pages, or new user roles
  • Platform or provider migrations
  • Team training or onboarding

Client-owned infrastructure

  • Hosting, domain, SSL, billing accounts
  • Client API key limits or vendor account issues
  • Access issues from client IT or SSO changes
  • Data entry, cleanup, or backfills

Performance and architecture

  • Performance re-architecting
  • Migrating to a different tech stack
  • Building new automation flows from scratch
  • Tutorial videos or documentation
FAQ

AI Care, Answered

Quick answers to the questions agencies ask most.

Who is AI Care for?

AI Care is available exclusively to agencies that have had AI products built and delivered by E2M. It is the maintenance and protection layer for those live products.

What counts as one AI product?

One AI product is one shipped solution with a defined scope: a chatbot, an n8n workflow set, a custom dashboard, a fine-tuned model deployment, or a similar single-purpose build. Your Account Manager will map your delivered products against the plan before signup.

What if I have more than 5 AI products?

Custom plans are available. Talk to your Account Manager. We will scope a flat monthly fee based on the number of products, their complexity, and your expected ticket volume.

Are there really no hour limits?

No hour limits within scope. Bug fixes, blocker resolution, minor config tweaks, and the monthly audit are all unlimited. Out-of-scope work is quoted separately so the flat fee stays predictable.

What if a vendor like OpenAI deprecates a model we are using?

Vendor-forced migrations are out of scope by default because they involve work beyond maintenance. We will flag the deprecation, scope the migration, and quote it as a separate engagement.

How fast do you respond to a Blocker?

First response within 2 to 6 business hours. Resolution target within 12 to 24 business hours. Business hours are Monday to Friday, 9 AM to 6 PM IST. For 24/7 coverage, ask about extended SLA options.

Can I move between plans?

Yes. Move up or down month to month. If you add a third AI product, you graduate to Portfolio. If you sunset products, you can step back to Single. No contract lock-in.

What happens during the monthly health audit?

A structured end-to-end QA across all your covered products. We re-run core workflows, check model performance, apply security patches, review 30 days of error logs, and send you a one-page summary report.

Does AI Care cover products built by other vendors?

No. AI Care covers only AI products built by E2M. For products from other vendors, talk to your Account Manager about a one-time audit and custom coverage.

How is this different from just having a developer on retainer?

A developer on retainer charges by the hour and rarely owns proactive maintenance. AI Care is flat-fee, includes proactive monitoring, runs a structured monthly audit, and is delivered by the team that built your product.

Ready to protect your AI investment?

AI Care plans are available exclusively to agencies that have had AI products built and delivered by E2M.

Customer scheduling a consultation call online Talk to your Account Manager

Book A Growth Call

Khushbu from E2M — book a growth call to discuss white label services for your agency

Hi, I'm Khushbu at E2M.

Ready to grow your digital agency with a world-class white label team? Schedule a call today. We’ll talk through your needs and create a plan that fits your budget, then show you next steps on how to move forward.